Privacy Policy

Optiholistic.com is responsible for the optiholistic.com website

This Privacy Policy sets out how Optiholistic.com collects and processes the personal information you provide while using the Sites. If you have any questions with regard to these practices or no longer wish to receive communications from Optiholistic.com, please contact us via [email protected]. This Privacy Policy was last updated on 10th June 2024 and any changes will be posted to this page.

WHAT DATA DO WE COLLECT AND HOW?

  • We collect your personal information through webforms when you make a purchase from us, or sign-up to our mailing list. We use this information to send you information, and related activities including those of third parties which we think may be of legitimate interest to you.
  • If you sign up to mailing list, we will collect and store the following information: your full name, email address and your public internet protocol (IP) address.
  • If you place an order via our store, we will collect and store the following information: your full name, delivery address, email address, and mobile phone number.

HOW DO WE USE YOUR PERSONAL INFORMATION?

  • The information we collect via mailing lists enables us to tailor e-mail communications to your location and make these more relevant to you, and we will keep this information for as long as your consent is still valid. You can expect to receive no more than two to three e-mail communications per month, which will include news, offers, and information about new releases, taking into account any previous purchases by you.
  • The information we collect via our online store enables us to fulfill your order and our contractual obligations to you. We will only use your mobile phone number to contact you with updates about delivery, in the event you placed an order using a tracked delivery service.
  • In the interest of providing a quality service, we use third-party payment services providers who may be located in the United States (SagePay or PayPal, depending on the payment method you choose at the check-out stage) to handle electronic or card payments. The payment provider (either SagePay or PayPal) handles electronic or card payments without the requirement for you to disclose your payment information or billing address to us.
  • If you consented to receive further e-mail communications from us at the time of making your purchase, Optiholistic.com may also use your personal information and order details to contact you about offers that are only open to existing customers. Information collected via the Optiholistic.com website may also be stored by that artist’s representatives for the purposes set out in this paragraph. If you have not consented to receive further e-mail communications from us, we will only contact you with important information relating to your purchase – for example, if there is a production delay relating to an item you have pre-ordered.

YOUR RIGHTS

  • Optiholistic.com is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies to protect the information you have provided to us from unauthorised access and improper use.
  • Optiholistic.com will not sell your personal information to third parties or use it for purposes not set out in this Privacy Policy. If it is necessary to transfer your data outside the EEA, Optiholistic.com will take all reasonable steps to ensure that your data continues to be protected.
  • You can unsubscribe from Optiholistic.com e-mail communications at any time by using the unsubscribe link in the footer of our e-mails.